How can an Administrator fix a user’s password if the user cannot receive *Password Reset* Email

Objective:

How can an Administrator fix a user’s password if the user cannot receive *Password Reset* Email

Environment: 

Adobe Connect Hosted
Adobe Connect On Premise
Adobe Connect all versions

Solution:

• Login as an Administrator to Adobe Connect portal
• Click Administration > Users and Groups > Select the user who has not received the email by clicking on “i” icon.

• In the next step use either option to **Send the email again** or share a Temporary Password for the user in case the email still fails.

Additional Information :

Here are some additional articles for review which describe few circumstances where an email may not be received/delivered at client side :

• https://blogs.connectusers.com/connectsupport/emails-fail-to-send-and-keep-returning-to-pending-status/
• http://blogs.connectusers.com/connectsupport/ensuring-that-email-generated-by-adobe-connect-servers-is-received/