Content is Stuck on Loading in an Adobe Connect Meeting Room if Part of the Meeting Template Chain is Removed

DESCRIPTION: Content is stuck on loading in an Adobe Connect Meeting room if we remove one of the Meeting template chain instances.

The content has to be reloaded for access.

ENVIRONMENT:

• Adobe Connect Hosted
• Adobe Connect Meeting

STEPS TO REPLICATE:

1. Create a new Adobe connect Meeting (Meeting 1)
2. Upload content to the new Meeting in any format: pdf, ppt, etc.
3. Move the new Meeting, Meeting 1 to the Template folder
4. Create a new meeting using the Meeting 1 template created (Meeting 2)
5. Move Meeting 2 to the Template folder
6. Create a Meeting using the Meeting 2 template
7. Delete Meeting 1
8. Open Meeting 2, it will launch successfully but the content shared in the share pod in Meeting 2 is stuck on loading.
9. The Meeting room opens with the share pod with spinning wheels instead of the content.

SOLUTION: Avoid deleting the Meeting Template chain used to create the Meeting.

(NOTE: In order to recover the templates please contact Adobe support team)