Adobe Connect Support Blog

Content is Stuck on Loading in an Adobe Connect Meeting Room if Part of the Meeting Template Chain is Removed

DESCRIPTION: Content is stuck on loading in an Adobe Connect Meeting room if we remove one of the Meeting template chain instances.

The content has to be reloaded for access.

ENVIRONMENT:

  • Adobe Connect Hosted
  • Adobe Connect Meeting

STEPS TO REPLICATE:

  1. Create a new Adobe connect Meeting (Meeting 1)
  2. Upload content to the new Meeting in any format: pdf, ppt, etc.
  3. Move the new Meeting, Meeting 1 to the Template folder
  4. Create a new meeting using the Meeting 1 template created (Meeting 2)
  5. Move Meeting 2 to the Template folder
  6. Create a Meeting using the Meeting 2 template
  7. Delete Meeting 1
  8. Open Meeting 2, it will launch successfully but the content shared in the share pod in Meeting 2 is stuck on loading.
  9. The Meeting room opens with the share pod with spinning wheels instead of the content.

SOLUTION: Avoid deleting the Meeting Template chain used to create the Meeting.

(NOTE: In order to recover the templates please contact Adobe support team)

Content, General, Meeting, Seminars, Virtual Classroom