Video freezes in meeting rooms using Logitech HD Pro Web Cam C920 | Connect 9.1

Problem :

If you are using a Logitech HD Pro WebCam C920 in your meeting, there might be a few instances when you might find your video freezing in the session.

We’ve found this happening when a user is running under wide screen mode, his web cam feed might freeze when switching between layouts.

Environment :

Adobe Connect 9.1

Reason :

We’ve identified this as a bug(Bug#3575917) and is under investigation with our Connect Engineering Teams. More updates to follow.