‘UnknownHostException’ errors observed in Adobe Connect 12 installation
Environment :
Adobe Connect 12 Windows installation On-premise
Observation :
Following errors could be noticed in your Adobe Connect 12 installation in the debug.log
[12-08 09:27:45,869] RTCClient-startup (ERROR) error in initial download java.net.UnknownHostException: webrtc-client.adobeconnect.com at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method) ~[?:1.8.0_341] at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:929) ~[?:1.8.0_341] at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1330) ~[?:1.8.0_341] at java.net.InetAddress.getAllByName0(InetAddress.java:1283) ~[?:1.8.0_341] at java.net.InetAddress.getAllByName(InetAddress.java:1199) ~[?:1.8.0_341] at java.net.InetAddress.getAllByName(InetAddress.java:1127) ~[?:1.8.0_341] at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45) ~[?:?] at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112) ~[?:?] at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376) ~[?:?] at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393) ~[?:?] at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) ~[?:?] at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186) ~[?:?] at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89) ~[?:?] at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) ~[?:?] at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185) ~[?:?] at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83) ~[?:?] at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108) ~[?:?] at com.adobe.connect.webrtc.WebRTCClientSynchronizer.downloadAndInstallUpdatedWebRTCClient(WebRTCClientSynchronizer.java:299) ~[?:?]
Note : that this is a general message and is not applicable to or indicative of a problem within the on-premise environment. This can be ignored unless you notice any specific issue with your Connect and WebRtc installation setup.
This is tracked as Bug#CONN-4136459 and is in plan to be fixed with an upcoming version of installer release.