Troubleshooting the Flash-less Connect Addin Launch Feature
In order for the Flash-less Connect Meeting Addin to work, you must install the latest Connect Addin as an executable. The reason behind this requirement is that the Addin executable setup inserts needed registry keys within the Windows platform that are necessary to launch the Meeting Addin without Flash. The default, Lightning Addin download by design does not have admin access and cannot configure the Windows client for Flash-less Meetings.
With reference to Macintosh clients, the same rule applies as well. The complete installer needs to be run locally on each client to enable launching the Connect Meeting Addin without Flash.
- For Macintosh we have .pkg installer rather than a .dmg installer: http://www.adobe.com/go/adobeconnect_9_addin_mac
- The Windows installer is here: http://www.adobe.com/go/adobeconnect_9_addin_win
If the Flash-less launch continues to be problematic, check for older version of the Addin and uninstall them:
If the problem still persists, check also in the registry as there may be residual “connectpro” entries there under HKEY_CLASSES_ROOT:
Manually delete these entries carefully.