Java Exception Error while Importing Database to a New Server

This article only pertains to on-premise Adobe Connect Server installations.

Problem:

Java Exception Error while importing Database in to the new server

Reason:

If you see this in debug logs:

05-26 01:40:50] console-8510-1 (ERROR) Exception thrown java.lang.NullPointerException at com.macromedia.airspeed.FeatureManager.updateFeatureSet(FeatureManager.java:172) at com.macromedia.airspeed.FeatureManager.isDisabled(FeatureManager.java:78)
Caused by: java.lang.NullPointerException at com.macromedia.airspeed.FeatureManager.updateFeatureSet(FeatureManager.java:172) at com.macromedia.airspeed.FeatureManager.isDisabled(FeatureManager.java:78

Solution:

PPS_ACCOUNTS_FEATURE table was not updated properly.

Please call Adobe Connect Support in order to get further assistance.