Adobe Connect Support Blog

April 3, 2013 /Meeting /Recording /

Adobe Connect – Meetings/Recordings crash with Flash Player 11.6

Problem :

We’ve identified Adobe Connect Recordings which use screenshare randomly crashing on playback if played using Flash player 11.6

Meetings running on FP 11.6 might also experience crash if hosts use screenshare during the session

Environment :

Adobe Connect 9 Licensed

Reason :

We’ve identified this as a bug(Bug#3526202) and is under investigation with our Connect and Flash Engineering Teams. More updates to follow.

Workaround :    

We have following recommendations to fix this problem now from Adobe Engineering  

1.  Disable SS_DYNAMIC_CODEC  on your Connect servers by following this article : http://helpx.adobe.com/adobe-connect/kb/disable-dynamic-screen-share-codec.html

2.  This should help resolve this issue in new meetings/recordings.

3.  Contact Support if you still encounter issues after implementing this change.

 

Solution :

Update :  This has now been fixed with Flash Player 11.7

 

Meeting, Recording
Flash 11.6 crash (1), Meetings crash (1), Recordings crash (1)

Sushma

Join the discussion

  • By Mike - 9:45 PM on June 3, 2013   Reply

    I’m curious whether Adobe has an update to this problem. Are we to assume the issue still exists, or does Adobe consider it solved?

    Thanks.

    • By Rahul Saxena - 5:04 AM on June 21, 2013   Reply

      This issue has been resolved in FP version 11.7. Please upgrade your FP and see if that resolves your issue.

Join the discussion