In order to diagnose unexpected behavior within Adobe Connect, it may be necessary for the Adobe Connect Support team to examine server-side logs from an on-premise Connect deployment.
This is specific to Connect on-premise installations with Events and with SSL configured for the Event service.
This article is applicable ONLY to Adobe Connect users who have purchased a Named Virtual Classroom Manager license within the Training Module and are running into Account Limit Reached messages unexpectedly when they are launching Virtual Classrooms.
In order for the Flash-less Connect Meeting Addin to work, you must install the latest Connect Addin as an executable.