Adobe Connect Blog

Developing a Culture of Individualized Attention for Digital Learners

December 3, 2018 /Virtual Classrooms /

What is the purpose of learning? Dozens of definitions exist, but the one that fits best for the topic at hand is that it is to empower individuals to look at, and ultimately overcome, the challenges and problems they face with a critical and innovative lens. Significant strides within the education technology arena have unlocked new ways for educators to scale how they help learners acquire the knowledge they need to be successful, but within this set of positive developments are also challenges that must be carefully taken in to account.

At first glance, an increase of information accessibility and availability may appear to be a positive phenomenon in and of itself. On demand eLearning derives much of its impact from the fact that it scales rapidly and is available precisely at the moment of need, but this is only one half of the full story. In order for digital learning programs to reach their full potential those involved in crafting their strategies must also carefully consider ways to provide learners with synchronous environments that offer effective forums to receive individualized attention from educators, foster group cohesion, and provide opportunities for peer collaboration.

Proportionately Scale Both the Distribution and Impact of Elearning

Virtual classrooms have come a long way since their inception in terms of both the technology that underpins them and the elearning and instructional design theories that give structure to their environments. While much has been written on ways to broaden the reach of learning through these mediums, a less frequently discussed subject is how to ensure that this increase in reach is accompanied with a proportional amount of individualized attention for learners in this digital first setting.

There is no doubt that scaling personal attention presents a set of obstacles: one can easily imagine a scenario where as more and more learners gain access to educational content and instruction the accompanying need for one-on-one mentorship to adequately support their growth increases at a seemingly unsustainable rate. Avoiding resource under allocation is paramount in ensuring learners feel engaged throughout their experience and are able to internalize and apply the course material at hand.

What is essential is that this challenge be adequately weighed and considered at the onset of any elearning strategy. Responsible educators, and the instructional designers who support them, must understand that staffing adequate training managers and/or teaching assistants, effectively equipping them with best in class tools, and properly enabling them on their use are central in ensuring that success in the form of knowledge retention amongst student grows at a rate that is proportional to the reach of elearning program’s distribution capabilities.

Generate Data Points That Encourage Iterative Thinking and Demonstrate Program Efficacy

Virtual classrooms can offer a viable way to help solve many of the challenges previously discussed by virtue of the fact that they provide a venue for synchronous interaction between instructors and learners. One-on-one attention inside of them not only increase rates of comprehension and knowledge retention, but can also generate new datasets and measurement opportunities. A simple example of this would be examining data gathered from individuals within a cohort that attended live office hours or mentoring sessions and analyzing the data around specific activities they engaged in during these sessions. This ultimately presents an opportunity for stakeholders to be better equipped to both bring visibility to their programs and apply improvements rooted in data to their forward looking instructional design strategies.

Looking to the Future

In order for the true potential of digital learning to be achieved it is important that those involved in its design and execution understand that broadening reach without also scaling individualized attention is likely to cause disillusionment and course abandonment amongst learners. Providing this resource inside of virtual classrooms in small group settings will help distance learners internalize a sense of community with their peers, establish intimacy with the information being studied, and build stronger relationships with the instructors and the organizations responsible for its creation.

Subsequent  posts in our Virtual Classroom Experience Design series will cover the tactics educators, trainers, and managers can use to architect effective office hour, mentorship, and coaching environments inside of Adobe Connect while also measuring their impact through the use of Adobe Captivate Prime or with an integration alongside an organization’s legacy learning management system (LMS).

Virtual Classrooms