Adobe Connect is primarily sold by a network of trusted partners who in addition to delivering the software provide additional services to our customers. Most of them have been selling and supporting the product for a very long time; some since the Macromedia days. They have deep expertise to make sure the solution proposed match your needs and ensure your Adobe Connect deployment will be successful. In a serie of blogposts, we want to give you the opportunity to meet some of them. This week, we talk with Mark Alexander, President of Arkadin’s North American operations.
Guillaume Privat (Adobe): Mark, can you give us a quick overview of Arkadin?
Mark Alexander (Arkadin): We were founded in Paris in 2001, and today Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people’s desire to share, Arkadin offers a complete range of remote audio, web, and video conferencing and unified collaboration solutions. The services are delivered in a cloud model for fast, scalable deployments and a high ROI.
GP: So I take that you have market presence in France and in the US. Where else?
MA: Our global headquarters is in Paris and our North American operations are based in Atlanta. We have over 1,000 employees worldwide and a global network of 51 operating centers in 31 countries spanning Europe, the Middle East, Africa, Asia and North and South America. Dedicated local-language support teams service our 37,000 customers.
GP: Why did you choose to resell Adobe Connect ?
MA: Arkadin has been selling Adobe Connect since February 2012. Adobe Connect’s full enterprise web conferencing solution gives us a more complete suite of web collaboration services to appeal to large businesses. It offers an unparalleled user experience resulting in rapid adoption throughout the enterprise. Together with our integrated audio platform, our large business customers now have a robust all-in-one unified collaboration solution for all their needs.
GP: What would you say is unique about Arkadin?
MA: Arkadin provides unique expertise in delivering integrated audio, video and web conferencing services that are supported by our global client-service teams. Arkadin was founded on the principle that no one understands local customer needs better than support teams that live in the same country and speak the language. This global, yet local service expertise is in our DNA. It’s especially advantageous for businesses that need seamless and cost efficient global deployments for Adobe Connect.