By Guillaume Privat, Director Product Management, Adobe Connect
That’s it. Adobe Connect 8 has been rolled out to all our customers.
We were waiting for that complete roll out before launching the third edition of our Adobe Connect Satisfaction Survey which is open until August 29. Please take a moment to let us know your thoughts on how we are doing and whether Adobe Connect 8 has improved your experience with the product. Your input is invaluable to help us prioritize product development investments.
You can access the survey at : http://bit.ly/adobeconnectsat
To thank you for taking the time to fill in the survey you will be enrolled in a draw to win a copy of Photoshop CS 5.5.
But before you invest the time to fill in this survey, you might wonder what we do with the results. So let me summarize the results of our last survey and the action plans we implemented as a consequence.
The overall satisfaction remained at the same level as the previous survey with some areas with sharp increase (over 10%): particularly technical support, communications for our hosted customers and in the product white-boarding. Each item had received less than stellar reviews in the previous satisfaction survey and had been an area of focus for our teams. It was good to see our efforts yielded positive impacts on your satisfaction.
Areas of improvement:
We received high marks on most product areas, but particularly for the continued ease of use of the product. However, through your answers, you pointed to couple of areas of the product which could be improved: the events module and training reporting. This is all the more important as you also indicated, that internal and external training or webinars were your primary use cases for Adobe Connect. As a result, these two areas are now being the focus for our future development effort. Expect improvements to our events module in future releases.
Thank you for all of you who took the time to fill in the second survey. The copy of Photoshop CS5 went to the winner of the draw at Onondaga Case Management Service.
Looking forward to read all your answers and comments to this third survey.