Unknown Error in Mozilla Firefox upon Muting the Microphone in Adobe Connect Meeting

ISSUE DESCRIPTION: Users receive an unknown error upon muting a published microphone in Adobe Connect Meeting using Mozilla Firefox browser.

ENVIRONMENT:

• Adobe Connect Meeting
• Adobe Connect version 12.9.1, 12.10
• Mozilla Firefox version 141

REASON: This has been identified as a bug (CONN-4166853) with Adobe Connect version 12.9.1, 12.10.

STEPS TO REPRODUCE:

1. Enter the meeting using FireFox and connect the camera first.
2. Then your connect microphone.
3. Then mute the microphone.

WORKAROUND (For Windows OS only):

• Go to Control Panel> All Control Panel Items> Programs and Features.
• Open Mozilla Firefox> Select Mozilla Firefox> Uninstall/ Change.
• Open Mozilla Firefox> Go to about:preferences:

• Select this option from Preferences:

• If you are prompted to install Firefox update version 141 then please ignore.
• If there are any important Bookmarks then follow steps to create a backup – https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• Download Mozilla Firefox 121.0 from https://ftp.mozilla.org/pub/firefox/releases/121.0/win64/en-GB/
• Run “Firefox Setup 121.0.exe” and install.
• Conduct Adobe Connect Meeting on Firefox browser version 121.

Note: If an alternative browser to Firefox can be used until this is resolved, that may be a better option than downgrading the Firefox browser.