Adobe Connect Support Blog

April 17, 2018 /Events /

Participants may receive Thank you Email or Absentee Follow up Email undesirably for an Event **Adobe Connect**

Description :

Setup an event with two different sets of automated emails to be sent across to two different group of users :

  1. Group 1 – Users who attended
  2. Group 2 – Users who registered but did not attend

Some participants in Group 1, may receive email meant for Group 2 and vice-versa.

Environment :

  • Adobe Connect Hosted
  • Adobe Connect On-Premise
  • Adobe Connect version 9.7.5

Root Cause :

This may occur due to a known bug Bug#4105629 which is being aggressively investigated by Engineering.

Resolution :

As per latest updates on the bug, Adobe Hosted clusters have already been patched with the fix for this bug to prevent recurrence of further instances.

A more rigorous root cause investigation is in progress internally at the moment for extensively examining all aspects of fine-tuning the functionality and prevent any further impact.

More updates to follow here as we have further progress made on the bug.






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