Adobe Connect Support Blog

Event Logo is Cropped when viewed on Mobile

DESCRIPTION: Event logo is cropped from right side when it is viewed on a mobile device

ENVIRONMENT:

  • Adobe Connect Events
  • Adobe Connect version 12.11 and above

STEPS TO REPLICATE:

  1. Setup an Event selecting the 200×120 image size, 640*120 image size , 1280×240 image size
  2. Publish the Event to the the Event catalog.
  3. Check the Event Catalog in Desktop mode which will show complete 200×120 image size
  4. Check the Event catalog in Phone mode which will show 200×120 image size but the right side of the Event logo will be cropped
Event catalog viewed on Desktop
Event catalog viewed on Phone

REASON: The 200×120 size recommendation is calibrated for the desktop catalog tile (3-column grid). On phone view, the tile reflows to single-column and stretches wider, so the same image is scaled to fill the wider container and the right edge appears clipped.

SOLUTION: CONN-4177581 This is under scrutiny by the Adobe Connect Engineering team.

Adobe Connect 12.11, Events