Enabling Microphones and Cameras in an Adobe Connect meeting using Microsoft Edge

When joining an Adobe Connect meeting room using the Microsoft Edge browser you should see one of the following audio/video prompts on the entry screen.

NOTE: if you do not see either of the following prompts check Troubleshooting below.

If the host has not allowed cameras for participants, then only the microphone prompt will appear.

NOTE: the request to “Use your microphones” will show up, even if the host has not allowed participants to enable their microphones. Allowing microphone access when entering the meeting is intended to reduce time and confusion when enabling microphones during the meeting.

Choosing Allow will not automatically share your microphone. You must also turn on your microphone from the login screen or when you are in the meeting.

Choosing Block will prevent your microphone from being used. If you wish to share your microphone at a later point during the meeting you will be required to refresh your browser and rejoin the meeting. See Re-enabling your microphone.

If the host has allowed participant cameras in the meeting you will see this prompt.

Choosing Allow will not automatically share your either your microphone or camera. You must also turn on your microphone and/or camera from the login screen or when you are in the meeting.

Choosing Block will prevent your microphone and camera from being used. If you wish to share your microphone or camera at a later point during the meeting you will be required to refresh your browser and rejoin the meeting. See Re-enabling your microphone and Re-enabling your camera.

Re-enabling your microphone

If you chose to Block for either prompt, and then try to unmute your microphone during the meeting, you will see the following error message.

If you would like to re-enable your microphone in your browser, you will need to click on the lock icon in the URL bar.

This will reveal your privacy settings for this domain – showing your blocked microphone.

To unblock your microphone, click on the Microphone dropdown menu and select Allow, and then click the X in the top right of the permission dialog to close it.

You will be prompted to refresh your browser – click the Refresh button.

Next click the Reload button to reload the meeting.

You will then be taken back to the entry screen you saw when originally joining the meeting. You will now be able to rejoin the meeting with the ability to share your microphone.

Re-enabling your camera

If you chose to Block when prompted to share your camera and microphone, and then try to share your camera during the meeting, you will see the following error message.

If you would like to re-enable your camera in your browser, you will need to click on the lock icon in the URL bar.

This will reveal your privacy settings for this domain – showing your blocked camera.

To unblock your camera, click on the Camera dropdown menu and select Allow, and then click the X in the top right of the permission dialog to close it.

You will be prompted to refresh your browser – click the Refresh button.

Next click the Reload button to reload the meeting.

You will then be taken back to the entry screen you saw when originally joining the meeting. You will now be able to rejoin the meeting with the ability to share your camera.

Troubleshooting

If you are not prompted to Allow your microphone or camera when joining a meeting, then it is possible that you have chosen Block when joining a previous meeting. You can continue to join the meeting and then follow the ‘re-enabling your microphone’ and ‘re-enabling your camera’ options above.

Alternatively, you can review your privacy settings from the Settings page in Microsoft Edge. You can access these by clicking on the ellipsis (three dots) in the URL bar and selecting Settings.

To review your microphone privacy settings, type ‘microphone’ in the search field to quickly find the privacy settings.

To remove a previously blocked microphone from an Adobe Connect account, simply click the ‘trash can’ icon associated with that account URL.

To review your camera privacy settings, type ‘camera’ in the search field to quickly find the camera privacy settings.

To remove a previously blocked camera from an Adobe Connect account, simply click the ‘trash can’ icon associated with that account URL.

If you wish to revoke a previously allowed camera, click on the trash can icon beside those URLS in the ‘Allowed to use your camera’ section.

By removing any previously blocked or allowed cameras and microphones, your settings will be reset. You will be prompted again the next time you join a meeting on those accounts.

If you have any problems following these instructions, please reach out to the Adobe Connect support organization for further help.

https://helpx.adobe.com/contact/enterprise-support.other.html#connect