Adobe Connect Meeting Client Installation Troubleshooting and Rollback

The current Adobe Connect Meeting Applications are exclusively for use on 64-bit clients; it is available for download here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html

If your local client installation of the Adobe Connect Meeting Application is somehow corrupted or you are experiencing trouble either updating it or rolling it back, you may need to fully uninstall and clean out any residual stray parts of the application left behind from a corrupted installation in order to proceed.

If you wish to rollback the version of the Adobe Connect Meeting Application for any reason you may need to perform the following steps:

Note: If the 64-bit Meeting application installation is corrupted on a 32-bit client, before attempting these steps below, simply download and launch the 64 bit installer and use its uninstall option to clean up the corrupted installation on legacy client.

Step one: Attempt first to Uninstall the Adobe Connect Meeting Application through the Control Panel:

Step two: If the uninstall was not completely successful and you are prevented from installing a working version of the Adobe Connect Meeting Application, you will need to clean out all traces of the corrupted installation.

Open task manager and make sure that the Adobe Connect Meeting Application is not running. If it is running, then force it to stop running. Look for any of the following and end all processes:

• Client Application for Adobe Connect
• Detector Application for Adobe Connect
• Adobe Connect (32 Bit)
• Adobe Connect (64 Bit)

Step three: Delete the ConnectAppCache folder under the Documents folder: Typically it is under C:\Users\<username>\Documents or it will be visible directly in the ‘File explorer’ window. Delete the ConnectAppCache folder

Step four: Install the Adobe Connect Meeting Application: Download Adobe Connect