Adobe Connect Meeting becomes Unresponsive with Clients Running Mac OS X 10.9 Mavericks

Adobe Connect supports Mac OS X 10.9 (also known as Mavericks). In some rare instances clients running Mavericks consistently experience freezing and disconnection issues. The root cause has not yet been identified; here are recommendations that have addressed the issue for some users:

–        Ensure latest Adobe Connect add-in and Flash Player are installed:  https://www.adobe.com/support/connect/downloads-updates.html

–        Set the correct sand-box settings in Safari as documented in these tech-notes:

• http://helpx.adobe.com/flash-player/kb/removing-sandbox-restrictions-your-safari.html
• http://helpx.adobe.com/adobe-connect/kb/connect-add-in-osx-mavericks-109.html

Apple support also provided these recommendations:

–        Enable Sandbox mode in Safari. Make sure you have the Adobe Connect room open when you try and add the webpage.

–        Change the DNS settings to Google’s server, and disable prefetching. Make sure that you reset the computer after changing the DNS: http://support.apple.com/kb/ts3408

We have not reproduced this issue with either OS X 10.9.5 or Mac OS X 10.10 (also known as Yosemite).

The issue is still under investigation with Adobe and Apple.