Administrator sees Error While Removing Users from the Meeting Hosts Group – Account Limit Reached

ISSUE DESCRIPTION: Administrators see an error – Account limit reached while removing users from Meeting Hosts group

ENVIRONMENT:

• Adobe Connect version – 12.7 and above

SCENARIO:

• Customer has purchased Premium Webinar Plan (Named Base Plan) and the maximum Hosts allowed is 15 out of which 14 are used.
• They already had 19 users added to the Meeting Hosts Group.
• Administrator is trying to remove 1 user from the Meeting Hosts group.
• Meeting Hosts group is a sub-group of Premium Webinar Hosts:

ANALYSIS:

• Check the Adobe Connect License for the affected Adobe Connect account. Look for the line item Premium Webinar Hosts.
• Check the number of existing users in the Meeting Host Group compared with the number of users in Premium Webinar Hosts.
• For an example: If there are 19 users in Meeting Hosts group and 15 users in Premium Webinar Hosts then removing only 1 to 3 users will display an error – Account limit reached. The limit in this case is 15.

SOLUTION:

• Go to Admin> Users and Groups> Select Meeting Hosts group.
• Click on “i” (Information).
• Highlight 4 users to remove from Meeting Hosts group and then remove them.